Real Estate and Property Management Questions

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do you establish rapport with Ms Jones?

1) "This seems like a nice area. How long have you lived in the house?"

"About 5 years"

2) "I noticed a lot of stores and things on the way in which must make it convenient to be in this area. When you sell your home, do you plan to stay in the same area?" (This is a good question because it often will get them to tell you their future plans, which are key. They may be leaving the state, or moving in with a boyfriend/parent or whatnot).

"No, I'm moving to Maine."

"Wow, beautiful state from what I hear."

"Yes, I grew up there."

"Really, what brought you to Georgia, if you don't mind me asking?"

"A bad marriage. I was divorced 4 years ago, and received the house as part of the divorce settlement. It has bad memories for me, I want to sell it and move back as soon as possible."

Hopefully, the above question gets you to the point of where they are going, and why they want to sell. Right now, we can tell ...

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a period of a year, or two.


Consider which mode of verbal communication you prefer (i.e. over the phone or face to face). Discuss the advantages and disadvantage of these two modes of communication.

Your preference: The advantages of oral channels of communication are that they:

. are fast - useful for obtaining very recent unpublished information

. are based on two-way communication and therefore promote an understanding of the real information need(s) and the communication of relevant information

. are flexible

. simplify and facilitate the transmission of information between people working in different subject areas (useful in interdisciplinary studies) ...

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