Reforming Pbulic Sector Human Resource Management

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influence government, and influence the people who manage government.

Calls for reform often seem to be based on the premise that government institutions are rational organizations with clear goals and objectives, efficiency being chief among them. In fact, managing government requires constantly balancing complex and conflicting goals and influences, some of which are decidedly not rational. In this environment, managing government is tough enough; reforming government is an even tougher challenge.

The conflicting goals of government, as well as the diverse and often opposing constituencies governmental institutions must balance, often prevent the public sector from operating efficiently. For example, is it efficient to conduct lengthy public hearing before making critical decisions, or to require time-consuming rule-making processes to important policies, or to reward an agency's cost-efficiency by taking away unspent funds, or to require time-consuming bidding before buying ...

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employees; unions; lobby groups; and the public. Each of these constituent groups has a different view of what government's role should be overall, and what individual agencies' goals and priorities should be in particular. Inevitably, some stakeholders will be dissatisfied with the results of government's attempt to manage the difficult balancing act of resolving conflicting demands.

The public sector must also be productive while operating under often intense public scrutiny. While public hearings and "freedom of information" requirements provide necessary access to decision making, these processes often interfere with timeliness, efficiency and productivity.

Finally, public ...

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