Supportive Communication (mana

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cared about.
IV. Imperviousness is where the communicator does not acknowledge the listener’s feelings or opinions.
? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively.
? Be conjunctive, not disjunctive. Communication should always flow so that the meaning is joined to previous meanings in some way.
? Always make statements owned, not disowned. You should always take accountability for ones statements. Doing this builds trust in the listener.
? There should always be supportive listening, not one-way listening. One cannot learn from or about the listener if they do not listen themselves. There are four main types of responses that may be generated by the listener:
I. An advising response is one that gives the communicator direction or a personal opinion about the problem.
II. A deflecting response is where the listener switches the ...

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