The Travel Industry And The Internet

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their customers to take advantage of the convenience of internet business transaction.
These companies have fallen prey to the "All or nothing" perspective of the internet. As the Internet came to the consumer marketplace, companies believed that the Internet could be a goose that laid a golden egg. The Internet could solve all their business problems, enable instant customer response and service, and drop operation overhead costs to next to nothing. Businesses which approached the net with this assumption soon discovered that the internet is in unsuited to rely upon for 100% of a business's operations. Many startup companies came and quickly went. However, business' which prepared a model which took advantages of the internet's strengths, and integrate the not into their traditional business model quickly discovered they were at a competitive advantage. The net cannot replace many of the key personal features of successful business'. However, as an integrate component to a ...

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outward and homeward flights will have to pay a total of �10.Children's meals will be available for �5, and passengers will also have to pay for snacks. A Thomson spokesman says: "We are offering more choice with this new food regime. We have done a lot of research into this and found that many people do not regard the meal as a big part of their journey." (Ananova.com, 2002)
In other news, Thomson has realized that internet enabled business, and e-relations are key to staying off more drastic cost cutting measures which are being undertaken by First Choice. Thomson recently announced that Chordiant Software, Inc., a leader in Unifying Customer Relationship Management (CRM) Solutions, ...

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