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Customer Service - School Essays

Customer Service

To manage the relationship with the customer a business needs to collect the right information about its customers and organize that information for proper analysis and action. Businesses [HYPERLINK: http://www.123helpme.com/customer-relationship-management-preview.asp?id=164423] need to keep data up-to-date, make it accessible to employees, and provide the essential knowledge for employees to convert that data into products that reflect customers' needs. Customer relationship management (CRM [HYPERLINK: http://www.123helpme.com/customer-relationship-management-preview.asp?id=164423]) helps businesses to gain an insight into the behavior of their customers and modify their business ...

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satisfied and expanding business is important.

In the today 's business environment , customers come out as a very important factor as far as the management of the organization is concerned . They affect the manner in which business policies long term or short term and strategies are made . Creating an atmosphere which comprehends customer desires and expectations would help in coming up with the appropriate remedies in overcoming the un-expected changing customer behaviors . This helps in altering these customer minds to the direction of the organizations goals and ambitions . In to absorb such customers , there is need to employ efficient techniques such as the Customer Relationship Management software

Using the software would assist the company to understand customer needs in the market as well as help the organizations in managing this link more efficiently thus making future predictions possible . Having such intelligence about the customers in the market gives the ...

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Customer Service. (2013, March 22). Retrieved November 28, 2024, from http://www.essayworld.com/essays/Customer-Service/102446
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"Customer Service." Essayworld.com. March 22, 2013. Accessed November 28, 2024. http://www.essayworld.com/essays/Customer-Service/102446.
"Customer Service." Essayworld.com. March 22, 2013. Accessed November 28, 2024. http://www.essayworld.com/essays/Customer-Service/102446.
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PAPER DETAILS
Added: 3/22/2013 09:31:09 AM
Submitted By: jfarmah
Category: Business
Type: Premium Paper
Words: 599
Pages: 3

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