Effective Listening
In a monthly marketing meeting, the marketing manager wants 5 of his staffs to conduct a research on market share on 5 different areas. Each staff is assigned a territory. The manager rejects, one month later in the same meeting, one of the 5 reports because the research is on the wrong territory.
If we assume the ability of all staffs is the same, then it is obviously a communication breakdown that causes the wrong research was conducted. The consequence of misunderstanding may be costly to a company. Often when a misunderstanding occurs on the job, it is attributed to a lack of communication, which most of time implies that whoever was delivering the message did not do an effective job. ...
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(Nichols and Stevens 1957, p.ix).
It is difficult to define listening, but generally it can be defined as " a receiver orientation to the communication process; since communication involves both a source and a receiver, listening consist of the roles receivers play in the communication process" (Floyd 1985, p.9). Listening is a process that includes hearing, attending to, understanding, evaluating and responding to spoken messages. (Floyd 1985, p.9)
Our own listening habits have been developed since we were born. Such habits are so well established that we perform them without thinking. But unfortunately, such habits are usually undesirable and lead to poor listening.
There are numbers of reasons for ineffective listening. These do not apply equally to all listeners and the degree to which they do apply will vary from different situation, speaker, topic and so forth, They represent common and important reasons for ineffective listening:
Rehearsing
Your whole ...
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searching for the right advice. But, while you are coming up with suggestions, you may have missed what is most important. Sometimes, people argue and debate with others who never feel heard because these people are so quick to disagree. In fact these people's main focus is on finding things to disagree with.
Filtering
We usually filter out messages and listen only to those topics and materials that we want to hear. We will stop paying attention to those topics that we do not want to hear, such as messages that criticize us. Then we cannot be corrected, and we cannot take suggestions to change (Johnson).
Placation
As we have been taught to be nice, pleasant and supportive to ...
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"Effective Listening." Essayworld.com. September 7, 2006. Accessed November 28, 2024. http://www.essayworld.com/essays/Effective-Listening/52020.
"Effective Listening." Essayworld.com. September 7, 2006. Accessed November 28, 2024. http://www.essayworld.com/essays/Effective-Listening/52020.
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